Frequently Asked Questions
Campaign Overview
What is the “Always On” Campaign?
“Always On” is a promotional initiative by Butterfield x Mastercard that offers exclusive benefits to Butterfield Mastercard credit and debit cardholders when they use their cards at select merchants across Cayman Islands. These benefits include Travel, Dining and Convenience offerings that are available during specific periods and under certain conditions.
Participation & Eligibility
Who can participate in the Campaign?
The campaign is open to individuals who are legal residents of the Cayman Islands, at least 18 years of age, and who hold a Butterfield Mastercard personal debit or credit card. Eligible participants must also have an account in good standing with up-to-date contact details.
How do I participate in the campaign?
To participate in the campaign, simply use your Butterfield Mastercard personal debit or credit card at any of the participating locations in the Cayman Islands during the promotional periods outlined for each offer.
Do I need to register to participate?
Registration or advance booking is required for all benefits, unless otherwise stated. Details on required registration for specific offers are listed on the campaign landing page: https://mcrewards.butterfieldgroup.com/betterbenefits/
Eligible Cards
Which cards are eligible for the Campaign?
Unless otherwise stated, all benefits apply to all eligible Butterfield Mastercard personal debit and credit cardholders. Any offers that are limited to specific card types will be clearly indicated.
Campaign Duration
What is the duration of the Campaign?
The promotion runs from January 1, 2026, to December 31, 2026. Please note that each benefit is available only during its specific timeframe, which may vary by merchant. For complete details on the availability and conditions of each offer, review the merchant-specific terms and conditions at https://mcrewards.butterfieldgroup.com/betterbenefits/.
Benefits
What are the available benefits/merchants?
- Shopright: Enjoy 20% off when you spend $30 or more at Shopright. Benefit valid from 27 August to 8 October 2026. The offer is limited to one redemption per check and is limited to a maximum discount of USD $50. Availability of benefits under this campaign may vary by merchant and is subject to specific terms and conditions. Benefits may be modified, suspended, or terminated prior to the stated end date if available inventory, allocation, or promotional funding is exhausted. Once this capacity has been reached, no additional registrations will be accepted, regardless of the remaining promotional period.
- Meet & Greet: Butterfield Mastercard cardholders will be eligible to access an exclusive Meet & Greet Airport Service at Owen Roberts International Airport (Grand Cayman), available exclusively for departures. The service includes curbside reception, guidance through the airline check-in process, luggage support on departure, and expedited assistance through security screening, where available and permitted by airport operations. This benefit covers only the Meet & Greet Airport Service as described and does not include airfare, airline services, baggage fees, transportation, lounge access, or any additional travel-related services not expressly stated. To request the benefit, cardholders must register through the Better Benefits landing page and provide complete and accurate personal information, flight details, and, if applicable, the details of one (1) accompanying passenger. Incomplete or inaccurate information may result in cancellation of the request or inability to deliver the service. Service requests may be submitted between July 2, 2026 and November 30, 2026, and must be submitted at least five (5) calendar days prior to the scheduled departure time. As such, the latest eligible departure date is December 5, 2026. Requests received less than five (5) calendar days before departure will not be accepted. Any modification to a confirmed booking must be requested by emailing Concierge@caymanairports.com at least five (5) calendar days prior to the scheduled departure time. Requests for changes received outside this timeframe may not be accommodated. Once a request has been approved, the cardholder will receive a confirmation email with a unique QR code that will be required to redeem the benefit at the Terminal. Please note that this benefit is fully complimentary for Butterfield Mastercard cardholders. No payment is required for any component of the service. In the unlikely event that a charge or invoice is issued, cardholders may disregard it, as the service is provided at no cost. The day of the service, cardholders are required to arrive at the designated meeting point (Departures Door 2) at the time specified during registration in the “Time of Arrival at Terminal” field. Late arrivals or failure to present at the agreed meeting point may result in cancellation of the service. No-shows or failure to comply with booking requirements will result in forfeiture of the benefit without replacement. Thirty (30) minutes prior to the scheduled service time, a notification will be sent with the meeting point information — this is contingent upon the cardholder having a working mobile or Wi-Fi connection to receive the message. Upon arrival, the greeter will be stationed at the designated meeting point (Departures - Door 2) with name signage for identification. Cardholders must show their confirmation QR code along with their Butterfield Mastercard to the greeter to start the Meet & Greet Service. From there, the greeter will guide the cardholder through the airport process, including fast-track assistance through Customs and Border Control (CBC) and security screening, where permitted. The Meet & Greet Airport Service is a facilitation service and does not exempt passengers from complying with airport, airline, or regulatory requirements, including security screening and other mandatory procedures. All assistance provided is subject to authorization by airport authorities and operational conditions. Expedited processing and priority access cannot be guaranteed, particularly during peak travel periods. Passengers remain solely responsible for their travel documentation, personal belongings, and compliance with airport regulations. While assistance may be provided to facilitate the airport journey, the service provider does not assume responsibility for missed flights, denied boarding, delays, or issues related to airline operations. The benefit is non-transferable and is valid only for the registered cardholder and the accompanying passenger declared at the time of registration. Any misuse, including false information or unauthorized transfers, may result in cancellation of the service and disqualification from future participation. Availability of benefits under this campaign may vary by merchant and is subject to specific terms and conditions. Benefits may be modified, suspended, or terminated prior to the stated end date if available inventory, allocation, or promotional funding is exhausted. Once this capacity has been reached, no additional registrations will be accepted, regardless of the remaining promotional period. This benefit remains subject to CIAA’s applicable terms and conditions, operational policies, security protocols, and airport authority requirements. For any inquiries regarding the Meet & Greet service, please feel free to email Concierge@caymanairports.com or call 1-345-943-7070 and ask to be transferred to our Customer Service team.
Are these benefits always available?
No, benefits are subject to availability, merchant operating hours, and limited capacity. Some offers are only valid on specific days or during certain times. For full details, please check the campaign landing page.
How do I redeem the benefits?
To redeem an offer, present and pay with your valid Butterfield Mastercard personal debit or credit card at the participating merchant during the promotional period. Some offers may require advance booking or registration via the campaign landing page. Always check the specific terms and conditions for each benefit for any special instructions. Redemption is subject to availability and merchant approval.
Can I exchange the benefit for cash?
No, the benefit cannot be redeemed or exchanged for cash or any other product or service other than those stipulated in the terms and conditions. Benefits are non-transferable and must be used by the cardholder registered with Butterfield.